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Customer Reviews

Excellent
4.9
Based on 69 reviews
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Personal, friendly service and a decent price - couldn’t fault them. Went out of their way to help me, even though I only had a small job (a couple of square metres on a narrowboat). Very happy to have found this family business, especially in their centenary year. Thanks again!
Recently had my second carpet supplied and fitted by Direct Carpet Co. I would highly recommend this place. Excellent service from start to finish. Had a runner made with some left over carpet which is absolutely perfect. One of the things I love is their high standard of customer service besides the quality of product and workmanship. A rare find thesedays.
Response from the owner: Many thanks for your kind feedback. You have been a pleasure to deal with. I am glad you're happy, Kyle
Had some carpets made for our motorhome from templates we provided. Perfect fit and whipped. Look better than brand new ones out of the factory!Today had sitting room carpet fitted. Great, very pleased with it and the fitter, Wayne Smith, has done a great job too. Left information pack about after care, including stating if any spare carpet left over, the first one can be made in to a mat free of charge! Certainly recommend this company, who knows, may be slightly more expensive than the big multinationals, but would you get such a quick delivery and fitting service....doubt it! Thanks Kyle and team.
Response from the owner: I’m glad you’re happy but I have to assure you. We are far cheaper than multinationals. I often tell people not to tell me their quotes. Just so I can surprise them with how good ours is. Thanks again, Kyle
Absolutely fantastic service here. Kyle has loads of patience and really helpful when I was making a carpet choice. Fitters were quick and efficient. Also needed 2 doors trimming after fitting which Kyle did perfectly. I couldn't be happier and will definitely use again.
Response from the owner: I am glad we could assist and I am happy you’re happy 😊 Many thanks, Kyle
Very good service and price. Carpeted our son's bedroom and we couldn't be happier. Really nice carpet and very professional every time they came out including the room measuring and door shortening. Will definitely use them again for our next carpet.
Response from the owner: Many many thanks for your kind feedback. Pleasure to deal with.Enjoy, Kyle
I ordered a stair runner and landing carpet from Direct Carpet Co and it's beautiful! Excellent service and workmanship throughout. Honestly can't fault them, they kept me updated and we're very helpful and accommodating and they made sure the end result was good quality. Would definitely recommend these guys if you're looking for a good quality stair runner.
Response from the owner: Many many thanks for the very kind review.It was a pleasure to have worked for you.The photos look amazing, really like the bottom step. Very practical.Thanks again, Kyle
Hall, staircase and upper landing carpeted for second time in twenty years at this address. Used Direct Carpet Co, Brighouse for the fourty years we have lived in our five HD6 homes'. Once again excellent before and after service this time by the fairly new proprietors Kyle and Dan. Highly recommended.
Response from the owner: Absolutely fantastic feedback. Thank you! I’m glad we could provide the same (if not better) service you’re used to.Remember if you have any off cuts, bring them in. We’ll be glad to make some rugs/mats.Thanks again, Kyle
Hall, staircase and landing carpet replaced after continuing to use Direct Carpets, Brighouse whenever needed. As always great quality and service delivered with courtesy and efficiency. A local firm which is a pleasure to deal with.
Response from the owner: Many many thanks for your kind feedback.Happy to help and look forward to seeing you again.Enjoy your new carpet
We’ve just replaced the landings and stair carpets and used Direct Carpets for the 1st time Very friendly and helpful initially in the shop. Courteous estimate appointment with the extra bonus of suggesting replacement screws for the carpet brass plates so even the older ones look newer.Fitters were courteous, tidy and hard working. We are very satisfied with all aspects of the job We will be recommending and using Kyle and Dan again. Thanks guys great work 👍🏼
Response from the owner: Fantastic feedback to read at the end of a day.Many many thanks, I’m glad we could help and glad you’re happy. Number one priority!Kyle
Direct carpets helped us from the start ensuring we chose the right carpet for our lounge and television room.- also advising on the best quality underlay - the fitters were excellent - this is the first time we have used Direct Carpets - it won’t be the last .
Response from the owner: Brilliant feedback to receive at the end of a day.Many thanks for your kind words and I’m glad we could be of assistance, Kyle
Direct Carpet Co have just finished fitting carpets and vinyl flooring throughout my house. Absolutely delighted with the products and excellent fitting. Great customer service. No hesitation in recommending Kyle, Dan and their team.
Response from the owner: Fantastic feedback. Thank you for your custom
I was delighted with the beautiful linen trim they attached onto 2 sisal carpet off cuts - which made 2 gorgeous rugs, bringing pleasure and avoiding landfill! I will use again without a doubt - excellent service too.
Response from the owner: Thank you for your kind feedback. I love making rugs, I am glad you're happy with them :) Enjoy, Kyle
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