Privacy Policy

To help us deliver the best possible service to our customers we keep your information on file.

This information is used by us to process your order from the time of purchase through to delivery. We may also use your information to notify you after delivery with any information that may be relevant to your purchase.

We respect your privacy. Your information will never be sold to a third party.

We may occasionally need to provide address details to a courier for delivery or a fitter for installation, in which case you will be notified and have the opportunity to object. We only work with reputable, trustworthy external contractors.

Whether or not you have placed an order with us, you have the right to decide how we handle your information. This includes but is not limited to:

  • The right to be request what personal information we hold for you.
  • The right to rectify this information. e.g. Update your contact details.
  • The right to have your information removed from our systems.
  • The right to restrict processing of your information.

For further information, or to request any of the above, please contact your nearest store.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them below:

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Cookie Name: Google Analytics:

These cookies are generated by Google Analytics for the purposes of analysing our website visitor statistics (e.g. how many visitors we have received, and which pages were most popular). The cookies are used purely for the assessment of the site’s performance and do not contain any personalised information.

They can be deleted at any point without impacting your experience of the site. – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page…

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Customer Reviews

I ordered a stair runner and landing carpet from Direct Carpet Co and it's beautiful! Excellent service and workmanship throughout. Honestly can't fault them, they kept me updated and we're very helpful and accommodating and they made sure the end result was good quality. Would definitely recommend these guys if you're looking for a good quality stair runner.
Rachael B.
15:15 28 Jun 22
Hall, staircase and upper landing carpeted for second time in twenty years at this address. Used Direct Carpet Co, Brighouse for the fourty years we have lived in our five HD6 homes'. Once again excellent before and after service this time by the fairly new proprietors Kyle and Dan. Highly recommended.
Adrian H.
12:19 25 May 22
Direct carpets installed carpets and LVT flooring throughout our house.The customer service was excellent and, whilst measuring up, kyle provided invaluable advice to help us choose the right carpets and flooring for our home.The price was very competitive, the service was excellent and the fitters for both the carpet and the flooring were friendly and clean.Kyle has also recently made us x2 custom door mats that match in perfectly.Highly recommended.
Martin K.
19:57 06 Mar 22
Direct carpets installed carpets and LVT flooring throughout our house.

The customer service was excellent and, whilst measuring up, kyle provided invaluable advice to help us choose the right carpets and flooring for our home.

The price was very competitive, the service was excellent and the fitters for both the carpet and the flooring were friendly and clean.

Kyle has also recently made us x2 custom door mats that match in perfectly.

Highly recommended.
Martin J.
19:54 06 Mar 22
Hall, staircase and landing carpet replaced after continuing to use Direct Carpets, Brighouse whenever needed. As always great quality and service delivered with courtesy and efficiency. A local firm which is a pleasure to deal with.
Derek H.
10:43 23 Feb 22
We’ve just replaced the landings and stair carpets and used Direct Carpets for the 1st time Very friendly and helpful initially in the shop. Courteous estimate appointment with the extra bonus of suggesting replacement screws for the carpet brass plates so even the older ones look newer.Fitters were courteous, tidy and hard working. We are very satisfied with all aspects of the job We will be recommending and using Kyle and Dan again. Thanks guys great work 👍🏼
Claudia W.
19:26 30 Nov 21
Direct carpets helped us from the start ensuring we chose the right carpet for our lounge and television room.- also advising on the best quality underlay - the fitters were excellent - this is the first time we have used Direct Carpets - it won’t be the last .
Peter B.
16:09 19 Oct 21
Direct Carpet Co have just finished fitting carpets and vinyl flooring throughout my house. Absolutely delighted with the products and excellent fitting. Great customer service. No hesitation in recommending Kyle, Dan and their team.
Ian H.
19:06 29 Sep 21
I was delighted with the beautiful linen trim they attached onto 2 sisal carpet off cuts - which made 2 gorgeous rugs, bringing pleasure and avoiding landfill! I will use again without a doubt - excellent service too.
Joanna C
16:04 09 Sep 21
Wow! I love my new risers from Direct Carpet Co. From start to finish, it was a smooth transaction. Kyle went above and beyond to make sure that I knew all of my options and help me to get the sisal treads that I wanted.The suggestion of the tiger eye sisal was inspired. And when I asked for the whipping to be done in a particular colour, the answer was 'of course'!Did I mention the super fast delivery?Thanks for everything, Kyle. I'm chuffed to bits with them.
Karen E.
14:33 29 Jul 21
Just had our sitting room carpet replaced. Excellent choice of products, fair price and excellent service. The carpet fitters wet brilliant, moved furniture and removed the old carpet. Highly recommend this company.
Anne J.
12:52 22 Jul 21
Excellent service from start to finish. Wonderful selection of carpets and flooring and carpets fitters are superb. Kyle and Dan and lovely to deal with and offer an excellent all round service. Would highly recommend this company.
Susan N.
16:48 10 Jul 21
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