Our Ethos – Family Values & Personal Care
We’re a family-run business built on trust, personal service, and genuine care – from first contact to long after your carpet is fitted, were here for you!
At Direct Carpet Co, our ethos is simple: treat every customer like family. From the moment you get in touch, you’re in direct contact with us – no call centres, no middlemen, just real people who care about getting it right.
We guide you through every step, offering honest advice, tailored recommendations, and a warm, personal touch that only a family-run business can provide.
We’ve built our reputation the old-fashioned way – through word of mouth, repeat customers, and genuine satisfaction. That’s why our after-sales service is second to none. Whether it’s a follow-up visit, a quick question, or a last-minute change, we’re here for you – responsive, reliable, and always happy to help.
We don’t just sell carpets. We build relationships. And we know that your recommendation is our future. That’s why we go above and beyond to make sure you’re 100% satisfied – not just with your flooring, but with the whole experience.
Why choose Direct Carpet Co?
Family-run, locally rooted, and proud of it.
Direct contact with our team – no outsourcing, no hassle.
Personalised service from start to finish.
Exceptional aftercare – because our job doesn’t end at fitting.
A reputation built on trust, quality, and recommendations.
We’re not just laying carpets. We’re laying the foundation for lasting trust.
Choose flooring in the comfort of your own home
Free Advice
Exceptional Service
Home Selection
Quick Response
Professional Fitting
Carpet styles for every room within your home and for all budgets, we’re here to help you.